Pet Handling
ToDo: Gary
Fill out background on the service animal and emotional
Background
So service animals and Emotional Support Animals are protected. Therefore
Difference between the two
What you can and can't do
Don't refuse a service animal by citing allergies or insurance, and don't charge pet fees or deposits for one. You can ask only two questions: is the animal required because of a disability, and what work or task has it been trained to perform. Airbnb's own policy also requires hosts to accept assistance animals. Guests are still responsible for any damage the animal causes.
What to do
What to say
What to say to a Guest who wants to bring a Service Animal:
Please answer the following questions legally allowed by the ADA regarding your service dog.
- Is the dog a service animal required because of a disability?
- What work or task has the dog been trained to perform?
We do not charge extra for a service dog, nor do we increase the security deposit. Guest remains liable for any and all damage caused by people or dog.
Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. The animal must be under control of the handler at all times therefore never left alone at any time.
If we discover a guest has misrepresented a pet as a service animal, we reserve the right to seek financial restitution, report fraudulent claims to government authorities and to evict the guest(s) without further notice. In the latter case, there will be no right to a refund for unused rent.
I would let the guest no they’re responsible for all damages caused by the dog service animal or not. I would also tell them that they may not leave the animal by itself and must take it with them everywhere they go. You can tell them that the dog is not allowed on any of the furniture